Refund Policy

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new customers who subscribe to any of our paid plans. This gives you plenty of time to explore our features and determine if AIFunnelX is right for your business.

1.1 Eligibility Requirements

To be eligible for our 14-day money-back guarantee:

• You must be a new customer (first-time subscriber)
• Request must be made within 14 calendar days of your initial subscription
• You must have made a good faith effort to use our service
• Your account must be in good standing (no violations of Terms of Service)

1.2 What's Covered

2. Refund Exclusions

2.1 Non-Refundable Items

• Renewals: Subscription renewals after the initial 14-day period
• Add-ons: One-time purchases of premium templates or features
• Custom work: Personalized design or development services
• Third-party fees: Payment processing fees or domain registration costs
• Partial months: Unused portions of monthly subscriptions (except for billing errors)

2.2 Account Violations

Refunds will be denied if your account was terminated due to:

• Violation of our Terms of Service
• Fraudulent activity or chargebacks
• Abusive behavior toward our staff or other users
• Use of our service for illegal activities

3. Special Circumstances

3.1 Technical Issues

If you experience significant technical problems that prevent you from using our service effectively, we may offer:

• Extended trial period to resolve issues
• Service credits for downtime
• Prorated refund in cases of extended outages

3.2 Billing Errors

If you're charged incorrectly due to:

• System errors or bugs
• Duplicate charges
• Incorrect plan pricing

We will provide a full refund of the incorrect charges within 5 business days.

3.3 Exceptional Cases

In rare circumstances beyond our standard policy, we may consider refunds for:

• Medical emergencies or family crises
• Business closure or bankruptcy
• Significant service failures on our part

These cases are reviewed individually and require supporting documentation.

4. How to Request a Refund

4.1 Required Information

When requesting a refund, please provide:

• Your account email address
• Original transaction ID or receipt
• Specific reason for the refund request
• Any relevant screenshots or documentation
• Preferred refund method (if different from original payment)

5. Refund Processing

5.1 Processing Timeline

• Review: 1-2 business days
• Approval notification: Within 24 hours of decision
• Refund processing: 5-7 business days
• Bank processing: 3-10 business days (varies by bank)

5.2 Refund Methods

Refunds are typically processed using the same method as your original payment:

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
• Digital Wallets: 1-3 business days

6. Cancellation vs. Refund

6.1 Subscription Cancellation

You can cancel your subscription at any time through your account dashboard. Cancellation means:

• Your subscription will not renew
• You retain access until the end of your billing period
• No refund for the current billing period
• You can reactivate at any time

6.2 Account Deletion

If you request account deletion:

• All your data will be permanently deleted
• This action cannot be undone
• No refund for current billing period
• You'll need to create a new account to use our service again

7. Dispute Resolution

If you're not satisfied with our refund decision:

7.1 Internal Review

• Request escalation to our management team
• Provide additional documentation or context
• Management review within 5 business days

7.2 External Options

If our internal review doesn't resolve the issue:

• Contact your credit card company for chargeback protection
• File a complaint with relevant consumer protection agencies
• Pursue dispute resolution as outlined in our Terms of Service

8. Contact Information